Contracting entities
Contracting entity and responsible authority within the meaning of the data protection laws and legal representative within the meaning of the Digital Services Act (DSA) for eBay members in the EU (excluding the United Kingdom)
eBay GmbH, Albert-Einstein-Ring 2-6, 14532 Kleinmachnow, Germany
VAT ID No.: DE 200081785
Contracting entity and responsible authority within the meaning of the data protection laws for eBay members in the UK
eBay (UK) Ltd, 1 More London Place, London, SE1 2AF
Company number: 03726028
VAT ID No.: GB 365 6085 76
Specific references to eBay Marketplaces GmbH in its capacity of service provider hosting the site www.ebay.ie - opens in new window or tab
eBay Marketplaces GmbH, Helvetiastrasse 15-17, 3005 Bern, Switzerland
Company number: CHE-205.764.206
VAT ID No.: CHE-454.123.953 MWST
Digital Services Act – points of contact for authorities
Pursuant to Articles 11 and 13 of the DSA, eBay Marketplaces GmbH has appointed eBay GmbH as its EU Legal Representative and has designated DSAcompliance@ebay.de (phone: +49 33203 851 034) as the single point of contact for direct communications with the European Commission, Member States' authorities, and the European Board for Digital Services in connection with the application of the DSA. English or German is the preferred language for communication with this point of contact.
This point of contact is for engagement with the authorities listed above. For other types of inquiries, please use the mechanisms described below.
Questions about eBay and eBay contact
Help
You can find answers to most questions on our help pages.
Customer service
If you have any questions about the use of the eBay site, including buying and selling, please contact our customer services team who'll be happy to help.
Payment service
Please check this page if you would like to report an issue about our payment services.
Report suspicious email
To report a fake email to us, please forward it as an attachment to spoof@ebay.com without changing the message in any way.
Report illegal content
Information on how eBay users and third parties can report illegal content to eBay is available here: Reporting content on eBay.
Online dispute resolution pursuant to Article 14 (1) of the ODR Regulation
The EU commission provides an online dispute resolution platform (OS platform). You can find it here: http://ec.europa.eu/consumers/odr - opens in new window or tab.
Mediation pursuant to Article 13 of the EU Platform to Business Regulation 2019/1150
Business sellers may request to resolve a dispute arising with eBay through mediation. The dispute may be referred by either party to the Centre for Effective Dispute Resolution (CEDR) - opens in new window or tab, where CEDR will nominate a mediator.
Complaints handling information pursuant to Article 11 of the EU Platform to Business Regulation 2019/1150
eBay GmbH has received 17 complaints relating to the eBay services from registered business sellers on ebay.ie from 1 January 2021 to 31 December 2021. The main types of complaints relate to account information, restrictions, suspension and payment related issues. The average time to handle and close the complaints was 3.71 days. All of the complaints were resolved.